Complaints Procedure
The ISSBA committee work hard to support our members and are keen to continually improve the service we provide.
If you are not happy, please do let us know as this gives us the opportunity to firstly, put matters right for you and secondly, improve our service for others.
Please also see our Code of Conduct for events and the Anglia Business Exhibition.
How to get in touch
In the first instance, please contact Merie Sennett, ISSBA Administrator on:
Email: mail@issba.co.uk
Telephone: 07810 370141
If you prefer, you can contact any of the committee directly. Their details can be found here.
Please provide us with the following information:
- Your name and company name
- Your email address and telephone number
- Brief description of your concern
- What you’d like us to do to put things right
If for any reason, you do not wish a particular committee member, ISSBA Chair or ISSBA Administrator to be aware of your complaint, please inform us when notifying us of your complaint.
We will make every effort to acknowledge receipt of your complaint within 48 hours and resolve your complaint within 10 working days. If we need longer to resolve your complaint or conduct investigations, we will keep you updated throughout.
Most complaints can be resolved quickly but If you are not satisfied with our response, you can request that your complaint is discussed by the committee at the next committee meeting. These usually take place on the second Wednesday of each month. In this instance, please email mail@issba.co.uk and request that the complaint is added to the agenda for the next meeting.
What we can and can’t do
ISSBA is a membership organisation and we provide various opportunities for members to promote their organisations such as our online directory, member of the month feature, speaker slots at events and blog page. This said, we do not endorse, regulate or audit our members’ services and are therefore unable to get involved in any disputes involving products or services purchased from our members. We encourage anyone using the services of one of our members (past or present) to do their own due diligence.
Current, paid up ISSBA members are permitted to use the ISSBA logo and mention their membership of the organisation as part of their marketing. As above though, this does not mean that we endorse, regulate or audit their services.
However, in accordance with the ISSBA Constitution, the committee shall have power to expel any member who shall offend against the Constitution of the Association or whose conduct, in the opinion of the Committee, render that member unfit.
Complaints will always remain confidential unless we are legally obligated to share information with a third party such as a relevant authority.